The alternative to Wati with AI and support in your language
Wati is a WhatsApp API BSP (Business Solution Provider) with good entry-level pricing and a clean interface for 100% WhatsApp operations. Its weak point: AI is limited to AI Copilot credits included per plan (250 in Growth), not a fully included conversational AI agent without limits; additionally, support and documentation are primarily in English, which can be a barrier for LATAM teams. LabsChats includes a full conversational AI agent from the first plan, with a native CRM and a Spanish-speaking support team in Central America.
LabsChats vs Wati, head to head
What you pay and what you get on each platform, no fine print.
| Feature | LabsChats | Wati |
|---|---|---|
| Starting price (monthly) | From $99/mo (annual plan) | From $25/mo (monthly) per wati.io · varies by region |
| AI included in base price | Yes, AI agent on all plans | Partial: AI Copilot credits included (250/mo in Growth); conversational AI at scale requires extra credits |
| Human support in Spanish | Yes, team based in Central America | Partial (documentation and support mainly in English) |
| Connected channels | WhatsApp, Instagram, Facebook, Telegram, TikTok, web and 18+ channels | WhatsApp Business API (primary channel) |
| CRM included | Yes, contacts + funnels + multi-agent | Shared inbox + contacts + basic automations |
| Implementation | 48 hours, included in annual plan | Not published (zero-fee setup for WhatsApp API) |
| Guarantee | 7 days with a 100% refund | Not published |
| Trial | 7-day guarantee from day 1 | "Try for Free" — no explicit duration documented |
| Target market | Latin American SMBs, in Spanish | Companies with 100% WhatsApp operations, technical teams, English-speaking and India markets |
Prices verified: June 2026
When to choose Wati
- If your operation is 100% on WhatsApp Business API, you have a technical team that can manage configuration, and you prefer a provider specialized in that channel alone.
- If your conversational AI volume is low and the credits included per plan are sufficient for your use cases.
- If you operate primarily in English-speaking or Indian markets, where Wati's English support is well established.
When to choose LabsChats
- If you need a full conversational AI agent included from day one — no credit limits, no extra charges for AI conversations.
- If your team speaks Spanish and you want support, onboarding, and documentation in your language from a team in Central America.
- If you need a CRM with sales funnels and multi-agent capabilities, not just a shared WhatsApp inbox.
- If you want to operate across more than one channel — WhatsApp, Instagram, Facebook, Telegram, TikTok, and 18+ more — from a single platform.
Pricing side by side
Wati includes WhatsApp API from its Growth plan with zero setup fee. The entry price published on wati.io is from $25/mo (monthly) or from $20/mo (annual billing); however, Wati's prices vary by region and third-party sources report different ranges, so we recommend verifying directly with Wati for your country. LabsChats Flex costs $125/mo on monthly billing or $99/mo on the annual plan, including full AI, CRM, and 18+ channels. Comparing on annual billing: from $20/mo (Wati Growth, annual) vs $99/mo (LabsChats Flex, annual) — the price difference favors Wati at the entry level, but LabsChats includes a full conversational AI agent, CRM with funnels, and Spanish-language support that Wati does not cover at that price.
Prices verified: June 2026
See also: WhatsApp CRM · WhatsApp API pricing guide
Frequently asked questions
How many AI credits does Wati include in its basic plan?
Wati's Growth plan includes 250 AI Copilot credits per month. For larger-scale conversational AI operations, additional credits are required. LabsChats includes the full conversational AI agent without credit limits across all plans. Prices verified June 2026.
Does Wati offer Spanish-language support?
Wati offers support primarily in English; its documentation and help center are available in English. LabsChats has a native Spanish-speaking support team in Central America covering all of Latin America.
Does LabsChats include WhatsApp Business API like Wati?
Yes. LabsChats is a Meta Business Partner and includes WhatsApp Business API in all plans from day one, with implementation in 48 hours included in the annual plan and a 7-day 100% money-back guarantee.
Compare with your own business: 7-day guarantee
Activate your AI agent, connect it to your WhatsApp, and decide with real data. If it doesn't convince you in the first 7 days, we refund 100%.