The alternative to B2Chat with AI included from the first plan
B2Chat is a solid Colombian platform for centralizing team conversations. The issue lies in its modular pricing model: the Basic plan starts at $33/mo, but without WhatsApp included. Adding WhatsApp raises the bill to $105/mo, and if you need AI automation, the AI assistant add-on costs an extra $86/mo — bringing the real total to around $191/mo on monthly billing. LabsChats includes an AI agent, CRM, and 18+ channels in a single price from $99/mo on the annual plan, with implementation in 48 hours and a 7-day 100% money-back guarantee.
LabsChats vs B2Chat, head to head
What you pay and what you get on each platform, no fine print.
| Feature | LabsChats | B2Chat |
|---|---|---|
| Starting price (monthly) | From $99/mo (annual plan) | $33/mo (WhatsApp not included) |
| AI included in base price | Yes, AI agent on all plans | Add-on: from $86/mo extra |
| Human support in Spanish | Yes, team based in Central America | Yes, team based in Colombia |
| Connected channels | WhatsApp, Instagram, Facebook, Telegram, TikTok, web and 18+ channels | WhatsApp, Instagram, Facebook, Telegram, web |
| CRM included | Yes, contacts + funnels + multi-agent | Partial (shared inbox + contacts) |
| Implementation | 48 hours, included in annual plan | Not published |
| Guarantee | 7 days with a 100% refund | Not published |
| Trial | 7-day guarantee from day 1 | No free trial documented |
| Target market | Latin American SMBs, in Spanish | Companies in Colombia and LATAM |
Prices verified: June 2026
When to choose B2Chat
- If you only need a shared inbox for your team and have no interest in AI automation.
- If your operations already depend on specific B2Chat integrations.
- If you prefer to contract with an established provider in the Colombian market.
When to choose LabsChats
- If you want AI serving and selling 24/7 without paying extra modules: it's included in all plans.
- If you want to know exactly what you'll pay each month: one price with WhatsApp, AI, and CRM included.
- If you need to get started fast: implementation in 48 hours, included in the annual plan.
- If you want to decide risk-free: 7-day guarantee with a 100% refund, no questions asked.
Pricing side by side
B2Chat Basic starts at $33/mo, but that price does not include WhatsApp: adding the WhatsApp Business channel raises the plan to $105/mo. If you also need AI automation, the AI assistant is an extra $86/mo add-on — bringing the total to approximately $191/mo on monthly billing (or ~$153/mo if billed annually). LabsChats Flex includes WhatsApp, AI, CRM, and 18+ channels for $125/mo on monthly billing or $99/mo on the annual plan. Comparing equivalent billing cycles: on monthly billing the annual difference is around $792 in favor of LabsChats ($191 vs $125); on annual plans for both platforms, the difference is approximately $648 per year ($153 vs $99).
Prices verified: June 2026
See also: WhatsApp CRM · WhatsApp API pricing guide
Frequently asked questions
Can I migrate from B2Chat to LabsChats without losing my WhatsApp number?
Yes. Your WhatsApp Business number is yours, not the platform's. We connect it to LabsChats and you keep serving customers on the same number they already know; implementation takes 48 hours.
What is the real price difference between B2Chat and LabsChats?
With WhatsApp and AI active, B2Chat Basic costs approximately $191/mo on monthly billing ($105 plan + $86 AI add-on). LabsChats Flex includes WhatsApp, AI, and CRM for $125/mo monthly or $99/mo on the annual plan — all included, no add-ons. Prices verified in June 2026.
Does LabsChats have a CRM like B2Chat?
Yes, and it goes beyond a shared inbox: contacts, sales funnels, multi-agent, labels, and metrics in one panel, connected to the AI agent that logs every conversation automatically.
Compare with your own business: 7-day guarantee
Activate your AI agent, connect it to your WhatsApp, and decide with real data. If it doesn't convince you in the first 7 days, we refund 100%.