The alternative to Callbell with AI and CRM in one price
Callbell is the low-cost per-seat option for shared multi-agent inboxes: the Chat Multi-agent plan starts at $15/agent/mo, and the Plus plan (which includes WhatsApp) at $20/agent/mo. The detail is that WhatsApp credits are billed separately from $54/mo — a 1-agent Plus example comes to ≈ $74/mo. Callbell does not include conversational AI in its standard plans, and support is European-based (Italian company). LabsChats brings AI, CRM, and 18+ channels in a single price from $99/mo (annual), with support in Central America for all of Latin America.
LabsChats vs Callbell, head to head
What you pay and what you get on each platform, no fine print.
| Feature | LabsChats | Callbell |
|---|---|---|
| Starting price (monthly) | From $99/mo (annual plan) | $15/agent/mo (no WhatsApp); Plus $20/agent/mo + WhatsApp credits from $54/mo |
| AI included in base price | Yes, AI agent on all plans | No (only in Enterprise plan, custom pricing) |
| Human support in Spanish | Yes, team based in Central America | Yes, Spanish interface; support based in Europe (Italy) |
| Connected channels | WhatsApp, Instagram, Facebook, Telegram, TikTok, web and 18+ channels | WhatsApp (Plus), Instagram, Facebook, Telegram, web widget |
| CRM included | Yes, contacts + funnels + multi-agent | Partial (shared inbox + contact notes) |
| Implementation | 48 hours, included in annual plan | Not published |
| Guarantee | 7 days with a 100% refund | Not published |
| Trial | 7-day guarantee from day 1 | 7 days |
| Target market | Latin American SMBs, in Spanish | Medium-to-large teams prioritizing per-seat pricing |
Prices verified: June 2026
When to choose Callbell
- If you have a large team that only needs a cheap shared inbox per seat and you do not need conversational AI.
- If you do not need AI for automated support and your operation is primarily human with multi-agent routing.
- If you operate in Europe or value working with a provider with a presence and support team in that region.
When to choose LabsChats
- If you want conversational AI included from the first plan — no Enterprise plan or custom quote needed.
- If you need predictable per-business pricing (not per agent), with WhatsApp, AI, and CRM already included.
- If your team is going to grow: LabsChats higher plans include more users, while at Callbell each extra agent adds $20/mo plus WhatsApp credits.
- If you need Spanish-language support with a team in Central America and Central American time zones.
Pricing side by side
Callbell has two standard plans: Chat Multi-agent $15/agent/mo (WhatsApp not included) and Plus $20/agent/mo (WhatsApp included). WhatsApp credits are billed separately from $54/mo. Example with 1 agent on Plus: $20 + $54 = ≈ $74/mo; each additional agent adds $20/mo. Callbell bills monthly (no documented annual discount). LabsChats Flex includes WhatsApp Business API, a conversational AI agent, CRM, and 18+ channels for $125/mo on monthly billing or $99/mo on the annual plan. For small teams, Callbell Plus entry pricing can be lower ($74/mo for 1 agent vs $125/mo for LabsChats Flex monthly); LabsChats' differentiating value is the included conversational AI, the CRM with sales funnels, and predictable per-business pricing — not per seat — as the team grows.
Prices verified: June 2026
See also: WhatsApp CRM · WhatsApp API pricing guide
Frequently asked questions
Does Callbell include WhatsApp Business API in its basic plan?
No. Callbell's Chat Multi-agent plan ($15/agent/mo) does not include WhatsApp. For WhatsApp Business API you need the Plus plan at $20/agent/mo, plus WhatsApp credits billed separately from $54/mo. LabsChats includes WhatsApp Business API in all plans from $99/mo on the annual plan.
What is the real price difference between Callbell and LabsChats?
With 1 agent on Callbell Plus: $20/agent + $54 WhatsApp credits = ≈ $74/mo (no AI). LabsChats Flex: $125/mo monthly or $99/mo on the annual plan, with conversational AI, CRM, and 18+ channels included. As the team grows, each extra agent at Callbell adds $20/mo plus credits, while LabsChats scales by business plan. Prices verified June 2026.
Can I migrate from Callbell to LabsChats without losing my WhatsApp number?
Yes. Your WhatsApp Business API number is yours and we connect it to LabsChats in 48 hours. Contacts can be exported from Callbell and our team supports you through the migration. The 7-day 100% money-back guarantee starts from day one.
Compare with your own business: 7-day guarantee
Activate your AI agent, connect it to your WhatsApp, and decide with real data. If it doesn't convince you in the first 7 days, we refund 100%.